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Amber Lewis x Loloi Rugs

Return Policy

We understand that sometimes a piece just isn't quite right for your space, and that's okay! Whether it's a change of heart, a colour that wasn't quite what you envisioned, or simply a style that doesn't feel like the perfect fit, we're here to help.

Please note that most items available on our website are not stocked in our warehouse. Instead, each piece is specially ordered from our trusted suppliers specifically for you. As a result, returns involve additional costs, including supplier return fees, shipping, and applicable duties.

To help offset these expenses, a 20% restocking fee applies to all returned merchandise.

Prefer to avoid the restocking fee? We're happy to offer store credit for the full value of your purchase or an exchange for another item, allowing you to shop for something better suited to your space.

Customers are responsible for all return shipping costs to our showroom. Refunds will be issued to the original method of payment, less applicable restocking fees and original shipping and handling charges. Please note that shipping and handling fees are non-refundable unless an item arrives damaged, defective, or incorrect.

Overview

If you are not completely satisfied with your purchase, we accept returns on select items within 14 days of receipt. Items must be postmarked by the 14th day to be eligible for a refund/store credit. Please reach out via info@for-living.ca to begin your return process.

Please note all original shipping charges are non-refundable and return shipping costs are the responsibility of the buyer. We recommend all returns be sent insured and with tracking as we cannot be held responsible for lost or damaged products. It is the responsibility of the buyer to ensure the item is adequately packaged for return. For Living Shoppe cannot accept responsibility for any packages lost, stolen or damaged in transit. If a package is successfully delivered but not retrieved or returned to sender, original shipping is non-refundable.

Once we receive your item we will process your return and a refund will be issued to either your original payment method or gift card. You will receive an email confirmation once your return has been accepted and your refund will be processed within 5-7 business days of receipt.

Terms

All items must be in new, unused condition with any tags still attached and packaging intact. We do not accept returns on lighting that has been installed. Returns that are damaged, soiled or altered may not be accepted and sent back to the customer. All original shipping charges are non-refundable and return shipping costs are the responsibility of the buyer. 

All custom orders, made to order items, flash sale items, rugs, furniture, vintage, artwork, sale items, and chandeliers are final sale and cannot be returned.

In the instance a non-returnable or final sale item is approved for a return, a credit will be issued minus a 20% restocking fee. All credits are issued in the form of an electronic gift card.

We are unable to process exchanges at this time. If you would like a different item, please initiate a return on your original purchase and place a new order.